At Decide on BD, customer satisfaction is important to us. As we sell imported dresses, bags, and fashion accessories, we maintain the following refund policy to ensure a fair shopping experience.

1. Refund Eligibility

A refund may be approved only if:

– You receive a damaged or defective product.
– You receive the wrong product or incorrect size (different from what you ordered).
– The product is unavailable after your payment has been completed.

Customers must notify us within 24 hours of receiving the order and provide clear photos or videos as proof.

2. Non-Refundable Cases

Refunds will not be provided if:

– You change your mind after placing the order.
– You dislike the color, design, or fitting after delivery.
– Minor color differences occur due to lighting, photography, or screen settings.
– The product has been used, washed, altered, or damaged by the customer.
– The refund request is made after the specified reporting period.

3. Refund Process

– Once your request is received, our team will review it.
– If approved, the refund will be processed using the original payment method or another mutually agreed method.
– Refund processing may take 5–10 business days, depending on the payment provider or bank.

4. Shipping Charges

Delivery charges and cash-on-delivery fees are non-refundable, except when the error is caused by Decide on BD (such as sending the wrong or defective product).

5. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and will be handled according to our Return & Exchange Policy.

6. Contact Us

For any refund-related questions or to submit a refund request, please contact our customer support through our official website, Facebook page, or Instagram page with your order number and supporting photos or videos.