At Decide on BD, we strive to ensure you are satisfied with your purchase. If you need to exchange a product, please review the following policy.

1. Exchange Eligibility

A product may be exchanged if:

– You receive the wrong item, color, or size.
– You receive a damaged or defective product.
– The product has a manufacturing defect.

Customers must request an exchange within 24 hours of receiving the order and provide clear photos or videos as evidence.

2. Exchange Conditions

To be eligible for an exchange, the product must:

– Be unused, unwashed, and in its original condition.
– Include all original tags, packaging, and accessories.
– Be returned without any stains, damage, or alterations caused by the customer.

3. Non-Exchangeable Items

We cannot accept exchanges for:

– Products that have been used, washed, or altered.
– Items damaged due to customer misuse or improper handling.
– Requests made after the specified exchange period.
– Minor color variations caused by lighting or screen display.

4. Exchange Process

– Contact our customer support with your order number and supporting photos or videos.
– After your request is approved, we will provide return instructions.
– Once we receive and inspect the returned item, the replacement product will be shipped, subject to stock availability.
– If the requested item is out of stock, we will offer an alternative product or another suitable solution.

5. Exchange Shipping Charges

– If the exchange is due to an error by Decide on BD (wrong, damaged, or defective product), we will bear the exchange shipping cost.
– If the exchange is requested for reasons other than our error (such as size preference, where applicable), the customer will be responsible for the return and re-delivery charges.

6. Contact Us

For exchange requests or assistance, please contact our customer support through our official website, Facebook page, or Instagram page with your order number and supporting photos or videos.